Complaints and enquiries
Valunerva — Complaints and enquiries
How to submit an enquiry or complaint and provide the information needed for review.
Last updated: August 8
Submitting a complaint
Email [email protected] with your name, contact details, a clear description and any relevant dates or reference numbers.
Review process
The request is recorded, reviewed and sent to the team or connected provider responsible for the matter.
Additional information
You may be asked for details needed to identify the account or investigate the reported event.
Further escalation
If the matter concerns a connected provider, its own complaints and escalation process may also apply.